New Customer Resource Center

Newby to Pro – Customer Care Club – Let’s get you started!

Out of the Box and Organized For Use

If you bought a cart (optional accessory) load it now
Watch your video or scroll down to see examples

Loading the Black Cart

Accessory placement example

Loading the Cart

Accessory placement example

The utility cart keeps all attachments accessible and at your fingertips.

You know when you’re in a hotel and the housekeeping staff comes down the hall with their fully loaded cleaning cart? Our cart does this for you at home – it keeps you organized, efficient, mobile and eliminates back-tracking or hunting for tools you need as you move from room to room.

As you move from the bathroom to the kitchen, you still have all the right attachments, brushes, cloths and tools at hand on your mobile workstation. The cart protects your steamer from banging into things, too. When not in use, you might store it next to your vacuum, in your kitchen pantry, in a coat or linen closet, utility room, or maybe in a spare bathroom.

If you did not purchase a cart, make sure to find some kind of container to keep your accessories, brushes and cleaning cloths together, protected and organized eliminating the frustration of searching for (or digging for) your tools before you can use them. Or click here to order a Utility Cart

Filling – Heating – Re-Heating

Use the filler bottle – you won’t drip or soak – you can’t over-fill
2 quarts tap water – never add anything other than water
No soaps, No oils, No chemicals, etc.
Plug electrical cord into a grounded wall outlet
Push both power switches to heat
Green light comes on and gauge reads MAX when fully heated – 12-14 minutes
Re-heat – don’t wait for it to cool – just bleed off all pressure
Remove cap when all pressure has been fully released through hose
Repeat filling process – re-heat takes 5-6 minutes

Cautions

This steam cleaner produces extreme heat – nearly 300 degrees. Use with caution.
Do not burn yourself or melt surfaces. Steam rises – keep hands/face at safe distance.
This steamer functions under tremendous pressure.
Slowly remove cap ONLY after gauge reads 0 and all steam has been released through the hose OR when machine is completely cool.
(Watch the video above for cap removal instructions for re-filling/re-heating.)
WATER ONLY! Never put anything but water in your steamer.
No soaps, oils, fragrances, chemicals, descaling solutions, etc. It damages the ink-alloy coating.
Evidence of ANYTHING other than water in tank voids warranty.
Do not let water soak electronics, gauges or insulation. Always use the filler bottle.
Do not immerse steamer or hose in water. Attachments/brushes may be submerged.
Do not allow your steamer to roll around in your car, bang into walls or fall off an elevated surface.
Housing and insulation may crack if dropped or bumped against a hard surface. (This repair is not covered under warranty.)

Draining – Mineral Flush

Do not allow minerals to build up in the tank
Flush out minerals regularly – every 5th tankful
Add extra water to the tank with the filler bottle
Use the cap as the wrench to remove the drain plug
Let water and minerals drain into the sink
Swish it around to dislodge all minerals
Watch the video above for complete instructions

VIP Customer Referral Program

When was the last time you earned $100 just chatting with your favorite people?

As our VIP Customer, you’ll earn $100 reward every time one of your friends buys their very own Sargent Steam Cleaner

Customer Care Club VIP Referral

To earn a $100 reward

All you do is think of people you know
With a problem or need Sargent Steam can solve
Share with them what you love about your Sarge
Tell us their name, phone or e-mail
Let them know to expect our call
Collect your reward when they buy a Sargent Steam Cleaner!

We do everything else

We call your friend and discuss their needs
We set a convenient time to chat
We do the demonstration – online or in person
We get creative with payment options / financing
We deliver/ship the merchandise and help them get started
We pay your referral rewards!

Friends Don’t Let Friends Clean the Hard Way!

So Who Do You Know?

Family and Friends
Neighbors
Associates and Co-workers
School or Church acquaintances
Your hairdresser or nail technician

Your accountant or stock broker
Your doctor, dentist or veterinarian
Your kid’s teachers and coaches
Your baby sitter or day care owner
Your attorney, banker or real estate agent

Your book club or dinner club
Facebook friends or blogs you follow
Landlords, property managers
Your cleaning lady or handy man
Hospital, surgical/assisted living center

Who needs to clean faster – easier – healthier – better – cheaper – greener?
Who suffers from asthma – allergies – chemical sensitivities – other special needs?
Who is currently (or will be) undergoing chemotherapy or radiation treatments for cancer?
Who has a compromised immune system – can’t tolerate germs but also can’t tolerate chemicals?
Who loves to clean? – Who hates to clean? – Who hires someone to clean for them?
Who loves good tools and knows the better the tool, the better the results?

All Sargent Steam Cleaner owners are automatically eligible to participate

and it’s FREE so join our exclusive VIP Customer Referral Program today!

Call with your referral list1-800-SGT-STEAM Start earning hundreds instantly!

Customer Care Class

In English

In Spanish

Below is the BRZ2 Owner’s Manual

Click here to download the instruction book for the older Sargent Steam Cleaner model

Do This

Use extra extensions to reach higher.
If you must work with it elevated, disengage wheels or strap into place.
In winter months when window glass is very cold, warm it by steaming from a distance of 3” before touching glass directly.
Move quickly to clean wallpaper, paint, oil-based polyurethane varnish.
Move slowly to remove wallpaper, paint or varnish.
Move quickly when cleaning leather. Test color-fastness in an inconspicuous spot.
Should color fade at all, make sure steam is delivered from a 3” distance.
Microfiber furniture may be steamed directly with great results.
Spray your cloth with steam and then wipe LCD panels.
When cleaning soft stones (pearls & opals) deliver steam at a distance of 2”.
Limit exposure to 15 second intervals when using the Plumbers Helper on thin PVC P-traps – they may warp.
Galvanized and copper pipes can tolerate longer exposure.
Supervise children – teach them how to steam safely or detach the hose and keep it out of reach.
Anyone who can safely use a stove or curling iron can be taught to safely use a Sargent Steamer.
When lending your equipment, make sure you give your friend good instructions and a Friends Referral coupon so they can buy a Sargent Steam Cleaner of their own!

Do Not Do This

WATER ONLY! Never put anything but water into your steamer tank.
No soaps, oils, fragrances, chemicals, descaling solutions, etc.
These damage the tank and clog the valves.
Evidence of anything but water in the tank voids your warranty.
Do not transport steamer with the hose attached or with the electrical cord dangling.
Do not pull your steamer by the hose – especially when it’s hot and pliable.
Reattaching a pulled-apart hose is not covered under warranty.
Do not pull electrical plug out of the wall socket before turning off the power switch.
Do not pull the plug out of the wall from an angle. The ground post will not bend.
Do not steam near your smoke detector – it detects steam vapor as smoke.
Do not let steamer freeze with water in tank. Expanding ice may cause tank to leak.
Do not deliver the steam to one spot for too long on wood floors or cabinets.
Do not use steam directly on water-based varnish. Test an inconspicuous spot first.
Do not touch thin vinyl blinds directly with steam – they will warp – just spray & wipe.
Do not steam suede or velvet directly – damage to the nap may occur.
Do not spray steam directly into electronics especially LCD panels (microwave oven).